Clearview Roofing (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit clearviewroofingsydney.com.au or use our roofing services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following personal information:
- Contact details: your name, phone number, email address, and property address.
- Enquiry and booking details: information you provide through our quote request, booking, or roofing inspection forms, such as the type of service required, property details, and any messages or photos you send us.
- Communication records: details of phone calls, emails, and messages exchanged with us.
- Website usage data: IP address, browser type, device information, pages visited, time spent on the site, and referring websites, collected through cookies and analytics tools.
We only collect information that is reasonably necessary for us to provide our services.
2. How We Collect Your Information
We collect personal information when you:
- Submit a form on our website (such as “Get a Quote” or “Get Roofing Inspection”)
- Call, email, or message us
- Engage us to carry out roofing work
- Interact with us on social media, such as our Facebook page
- Browse our website (through cookies and similar technologies)
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide free estimates and quotes
- Schedule and carry out roof inspections, repairs, restorations, installations, and commercial roofing work
- Communicate with you about your project, appointments, and warranty matters
- Issue invoices and process payments
- Improve our website, services, and customer experience
- Send you service updates or promotional offers (only where you have agreed, and you can opt out at any time)
- Meet our legal, licensing, and regulatory obligations
4. Cookies and Analytics
Our website uses cookies and tracking technologies, including Google Tag Manager and related Google services, to understand how visitors use our site and to improve its performance. These tools may collect anonymous information such as pages viewed and how you arrived at our site.
You can disable cookies through your browser settings, although some parts of the website may not work as intended.
Our website also includes an embedded Google Map. Google may collect data when you interact with it, in line with Google’s own Privacy Policy.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share it only with:
- Our employees and trusted subcontractors who help us carry out your roofing project
- Suppliers where necessary to fulfil your job (for example, material deliveries to your property)
- Service providers who support our business, such as website hosting, IT, accounting, and payment processing
- Government authorities, regulators, or insurers where required by law
All third parties are expected to keep your information confidential and use it only for the purpose it was provided.
6. Overseas Disclosure
Some of our service providers (such as email, cloud storage, or analytics providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a way consistent with the Australian Privacy Principles.
7. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic and/or physical form. When we no longer need your information, we will securely destroy or de-identify it, unless we are required by law to keep it.
8. Third-Party Links
Our website may contain links to third-party websites, including our Facebook page. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
9. Accessing and Correcting Your Information
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. Please contact us using the details below. We will respond within a reasonable time, usually within 30 days.
10. Marketing Communications
If you receive marketing messages from us, you can opt out at any time by following the unsubscribe instructions or by contacting us directly.
11. Complaints
If you believe we have breached your privacy, please contact us first so we can investigate and resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Clearview Roofing
Unit 302/2 Fordham Way, Oran Park NSW 2570, Australia
Phone: 0415 049 696
Email: Clearview_roofing@outlook.com
Licence No: 461407C
